IDENT – certified online identification
We identify real people. Entirely digital.
As easy as a smile. The fully automated IDENT identification solution will delight your customers. For better conversion rates. Maximum reliability and fast time-to-market.
Bank-grade identity verification. Simple. Secure. Flexible.
Do you know your customers? With IDENT, we make automated identity verification simple, secure and flexible. For you and your customers. IDENT from fidentity is suitable for KYC digitalization and any situation in which customers need to be identified. At the point of sale to support sales staff or remotely for self-service onboarding.
Easy to use. For satisfied customers and low acquisition costs.
Certified compliance. For a quick time-to-market without additional auditing.
Individually configurable.
For maximum flexibility in integration.
Trusted by more than just the banks.
Companies from various industries rely on fidentity’s identification and signing solutions.
A smartphone. A valid identification document. A smile.
Identification at any time of day or night. Thanks to fully automated identity verification with real-time feedback. Done in less than two minutes.
(optional via NFC)
Easy to use. For anyone.
A smartphone, an identity document and a smile – that’s all you need for customer identification. For a seamless user experience, verification takes place in the web or in-app browser. Thanks to the intuitive user guidance, over 85% of users are successful on their first attempt
First attempt success rate
Intuitive user guidance
Complex processes with detours, distractions, and unclear error messages lead to dropouts in the onboarding process. That’s why IDENT’s user interface is intuitive and your customers can use the service without having to study an instruction manual.
Our AI engine guides your customers through the identification process with real-time feedback even outside office hours. For example, IDENT reports when an incorrect page or document is scanned. Self-explanatory video tutorials are available at each step of the process.
Available 24/7
Don’t keep your customers waiting! The identification process can be started at any time and from anywhere. Thanks to artificial intelligence, decisions are made in real time and the service is also available outside regular office hours. Super-fast AI checks the image quality live in the browser – no more time-consuming and tedious image uploads. 85% of scans are successful the first time and the user receives immediate feedback if something is wrong.
The result? Onboarding can be completed in under 90 seconds.
Web-based identification process
Integrate fidentity seamlessly into your existing business process – without the user noticing a break.
Whether it’s email, SMS, app or your website: IDENT, enables your customers to start the onboarding process from anywhere. The different channels increase your reach.
Don’t make the customer leave your business process to install an app. Don’t lose another customer in the app store because they don’t know the password, got distracted, or because the connection was too slow to download. IDENT is completely web-based. Reading the NFC chip for authentication is seamlessly integrated into the process and works with instant app (Android) or App Clip technology (iPhone), depending on the mobile device.
Certified. For the highest level of security
IDENT is designed for use in a regulated environment. fidentity operates a dedicated database for each customer to ensure strict data separation. Thanks to extensive certification, compliance with Trust Service and AML standards can be demonstrated without re-testing.
compliant with Trust Service and AML standards
Legally compliant KYC process
Don’t worry about compliance requirements! IDENT is audited by KPMG and confirms compliance with the following FINMA requirements:
FINMA Circular 2018/3 (Outsourcing)
FINMA Circular 2008/21 (Operational Risks)
IDENT is not only compliant with regard to the Swiss legal area, but also fulfills the eIDAS requirements.
Other certifications:
ISAE3000
DIN EN 419241-1
ISO/IEC 30107-3
The IDENT identification solution is suitable for both self-service onboarding and assisted onboarding by your employees at the point of sale. Digitise your business processes completely and eliminate paper by extending IDENT with a qualified electronic signature for signing contracts.
Consistent, well-documented results
Unlike most KYC solutions, with IDENT all decisions are made by our AI engine. This makes them traceable, comparable and repeatable – 24 hours a day, seven days a week.
The decision is made within seconds and by several hundred factors. The AI engine has been trained with thousands of images and is constantly being improved.
Decision criteria can be easily configured and adapted to the respective business use case. In the dashboard, every decision is perfectly documented in PDF, video and JSON format.
Developed and managed in Switzerland
Trust is one of the most important factors for us. We want you to be able to trust our product and each of our employees. That’s why we work in small teams, develop exclusively in Switzerland and communicate with maximum transparency.
The source code is completely under our control and can be viewed at any time. We only use open source libraries or build our own solution. Data and processes never leave our Swiss data center and are never passed on to third parties.
All development and maintenance is done in our offices in Bern, Switzerland. We develop all components of fidentity ourselves and do neither near- nor offshoring.
Flexible. For smooth integration.
IDENT adapts to your IT infrastructure. In this way, customer-specific adapters ensure that IDENT works smoothly with your existing systems. Thanks to an extensive white labeling system, IDENT also integrates seamlessly into existing user interfaces.
Customizable to your needs
Individual branding
Your brand at the center: Customers make complex decisions. After winning them over with your product, ensuring a smooth onboarding process is vital for success. Consistent branding and a simple, visually appealing user journey ensures users can remain engaged right up to completion. Our white labelling system ensures your brand is visible everywhere and our user testing help us improve the user experience.
Make IDENT a part of your business process. The branding can be customized to fit seamlessly into your existing business process – without the customer noticing a transition.
Configurable process steps
IDENT offers flexible identification modules that can be combined to create an individual identification process. The process changes dynamically, depending on their risk profile, onboarding channel, or other factors.
You can also use individual steps for specific purposes. For example, you can use standalone ID scanning to re-identify customers annually without manual effort.
The decision is made within seconds and based on several hundred factors. The AI engine has been trained with thousands of images and is constantly being improved.
Decision criteria can be easily configured and adapted to the respective business use case.
Agile integration process
IDENT offers flexible, combinable identification modules for you to create your own individual identification process. Thanks to API integration you can minimize dependencies and integrate IDENT seamlessly into this infrastructure.
We can usually respond to special requirements – whether for integration or the process itself – within days.
With IDENT, there is no compromise to make: You get convenient integration combined with full compliance and efficient automation. All in one!
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